HireHub App

TERMS AND CONDITIONS

FOR CUSTOMERS AND GENERAL WEBSITE USERS

THIS PAGE SETS OUT THE TERMS AND CONDITIONS(“TERMS”) ON WHICH MILESTONE AND PARTNERS LIMITED, TRADING AS ‘HireHub App’, WITH COMPANY REGISTRATION NO. 07485397 AND HAVING ITS REGISTERED OFFICE AT 145-157 ST JOHN STREET, LONDON EC1V 4PW (“HireHub App”, “WE”, “US” OR “OUR”) PROVIDES YOU (“YOU” OR “YOUR”) WITH ACCESS TO WWW.HIREHUBAPP.COM (“WEBSITE”) AND THE SERVICES OFFERED TO YOU VIA THE WEBSITE.

PLEASE READ THESE TERMS VERY CAREFULLY. BY USING THE WEBSITE, YOU INDICATE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, YOU WILL NOT BE ABLE TO USE THE SERVICES MADE AVAILABLE ON, NOR SHOULD YOU USE, THE WEBSITE.

IF YOU ARE USING THE WEBSITE ON BEHALF OF A COMPANY OR ORGANISATION, YOU HEREBY WARRANT AND REPRESENT THAT YOU HAVE THE FULL CAPACITY AND AUTHORITY TO AGREE TO THESE TERMS ON BEHALF OF THE COMPANY OR ORGANISATION. THE COMPANY OR ORGANISATION WILL BE BOUND BY THESE TERMS.

  1. ABOUT US

    1. The Website is owned and operated by Milestone and Partners Limited. All information supplied through the Website is managed by Milestone and Partners Limited.

    2. Milestone and Partners Limited can be contacted by writing to hello@hirehubapp.com or via by using the contact details displayed on the Website.

  2. ABOUT OUR WEBSITE

    1. The Website is an online marketplace which connects those seeking services with prospective suppliers; allowing Website users to request, compare and accept quotes for services, with the benefit of the Website’s secure payment system and complaints handling services.

  3. REQUESTING A QUOTE

    1. In order to request a quote for services (“Quote”) the Website user must select a type of service from the options made available on the Website and complete all details requested in the quote form(s) in accordance with these Terms and submit the request (“Quote Request”).

    2. By submitting a Quote Request, You warrant that:

      1. You are legally capable of entering into binding contracts;

      2. where You are acting as a consumer, You are at least 18 years old; and

      3. You are not in any way prohibited by the applicable law in the jurisdiction which You are currently located to enter into these Terms.

    3. You hereby warrant that all information provided by You to Us, whether submitted in a Quote Request or otherwise, is true, accurate and correct. You further warrant that You shall promptly notify Us in the event of any changes to such information.

    4. By submitting a Quote Request, You consent to HireHub App conducting verification and security procedures in respect of the information provided by You during the Quote Request process or at any time during the course of Your use of the Website.

  4. BECOMING A CUSTOMER

    1. Following completion and submission of a Quote Request, You shall be sent a verification email (“Verification Email”) to the email address You provided in the Quote Request. This Verification Email will confirm the details of Your Quote Request. Following Your first Quote Request, the Verification Email will also contain details of how to activate Your online customer account (“Account”).

    2. Your Account will not be accessible until You have activated it in accordance with the instructions in the Verification Email, including without limitation choosing a username and password (“Login Details”).

    3. Once You have activated Your Account in full in accordance with clause 4.2, You will be deemed a “Customer” and may use Your Login Details to access the services made available to You from time to time via the Customer login area of the Website. Only Customer’s will be able to view, manage and respond to any Quotes that are received in response to a Quote Request.

    4. HireHub App reserves the right to accept or reject any Quote Requests or online account applications and refuse You access to the Website at its sole discretion.

  5. RECEIVING AND ACCEPTING QUOTES

    1. Following submission of a Quote Request, HireHub App shall make your Quote Request available to selected businesses and organisations who supply the type of services to which Your Quote Request relates (“Traders”). Traders may then, at their sole discretion, submit a Quote for their services in response to Your Quote Request. Such Quotes shall be made available for You to view via your Account, where you may review, compare and submit questions to Traders in relation to Quotes.

    2. Quotes shall remain active for the period of time set out in the Quote, after which the Quote shall expire and will not be available for acceptance by You.

    3. HireHub App recommends that You consider Quotes fully before deciding whether to proceed. Should You wish to proceed with a Quote, you should click the ‘Accept Quote’ button displayed adjacent to the Quote and by doing so You hereby agree to:

      1. any terms and conditions stipulated by the Trader in the contents of the Quote, including without limitation all payment terms therein; and

      2. make a payment of the full price stated in the Quote (“Price”) into the the online payment facility made available to You via Your Account (“Facility”) which You shall be required to use in order to receive any and all services pursuant to a Quote. For the avoidance of doubt, the Facility is owned, managed and controlled by a third party and in order to successfully register with and use the Facility you shall be required to agree to that third party’s terms and conditions. The Quote will not be deemed to have been fully accepted until such payment has been received in full into the Facility.

    4. The contract between You and the Trader will be formed on the date you click “Accept” in accordance with clause 5.3. The services set out in the Quote You accept shall be deemed the “Job”.

    5. Following completion of all steps set out in clause 5.3:

      1. HireHub App shall send the Trader a message confirming your acceptance of the Quote;

      2. Your full name, address, telephone number and email address (“Key Contact Information”) will be made available to the Trader, and the Trader’s Key Contact Information will me made available to You, to enable discussion of the finer details of the Job and make practical arrangements; and

      3. the Customer and Trader shall arrange the performance of the Job. For the avoidance of doubt, any and all changes to a Quote made at any time must be managed in accordance with clause 6.

    6. Following completion of all services set out in the Quote, the Trader shall issue an invoice to the Customer for the Price which the Customer may access via their Account. Following receipt of an invoice into their Account, the Customer must within seven (7) calendar days of the invoice date (“Due Date”) either:

      1. use their Account to pay the Trader’s invoice in full, using the funds paid into the Facility in accordance with clause 5.3.2; or

      2. if the Customer is not satisfied with the all or part of the services provided by the Trader and has been unable to resolve the matter with the Trader directly, raise a complaint in relation to those services using their Account using the resolution facility made available in the Customer’s Account.

    7. If the Customer fails to complete either of the step set out in clause 5.6.1 or clause 5.6.2 on or before the Due Date, the Trader’s invoice will be paid in full automatically using the Customer’s held in the Facility.

    8. The Customer acknowledges and agrees that it shall pay the Price, and any additional charges agreed pursuant to clause 6.1, in accordance with clauses 5.3.2, 5.5.5 and 5.6 (the “Payment Process”). For the avoidance of doubt, the Customer shall not be permitted to make any payment to the Trader other than via the Payment Process, nor to any invoice(s) issued by a Trader through any means other than their Account. The Customer’s failure to comply with this clause 5.8 shall be considered a material breach of these Terms.

    9. HireHub App does not charge You to use the services of HireHub App which are made available via the Website, however We reserve the right to do so in the future and You will be notified before You incur any such charges.

  6. CHANGES AND CANCELLATION

    1. If You or the Trader wishes to make a change to all or part of the Services, which may or may not include a change to the Price, You acknowledge and agree that:

      1. all changes to the Job must be documented and agreed via Your Account prior to commencement of the varied services;

      2. such change(s) will be subject to acceptance by the Trader via their HireHub App account; and

      3. in the event that such changes require You to make further payment(s) into the Facility, the Trader shall not accept the change(s) nor commence the varied service until such payment has cleared in the Facility.

    2. If You need to cancel a Job, HireHub App recommends that You inform the Trader as soon as possible. To cancel the Job, You must click ‘Cancel Job’ in Your Account and. You may cancel a Job within 14 days of the date You accepted the Quote in accordance with clause 5.4 (“Cancellation Period”) and if the Trader has:

      1. not yet begun the Job, You shall be entitled to a full refund of the Price once the Trader confirmed Your cancellation via their HireHub App account;

      2. begun the Job but has not completed the Job, You must pay for the services provided up to the date of Your cancellation (“Contribution”). You shall be entitled to a refund of the Price, less the Contribution, once the Trader confirmed your cancellation via their HireHub App account; and

      3. completed the Job, You will lose right of cancellation at the moment the Job is completed and You shall not be entitled to a refund.

  7. ACCESS TO THE WEBSITE

    1. Access to the Website is permitted on a temporary basis, and We reserve the right to withdraw or amend the services we provide on our Website without notice to You (see below). Furthermore, We cannot guarantee that access to the Website will be uninterrupted or error free.

    2. We will not be liable if for any reason the Website, including without limitation the Facility, is unavailable at any time or for any period.

    3. We may suspend Your access to the Website, whether wholly or partly, including without limitation Your Account, at any time without notice to You if any of the following events occur:

      1. the third party services and network providers cease to make the third party service or network available to Us, including without limitation the Facility;

      2. We are undertaking repairs, planned maintenance or upgrades to the Website;

      3. We believe that You or someone using Your Login Details has failed to comply with one or more of these Terms;

      4. We believe that there has been fraudulent use, misuse or abuse of features or functionalities of the Website (in whole or in part); or

      5. We believe that You have provided HireHub App with any false, inaccurate or misleading information;

      6. We shall not be liable to You for any such suspension of Your access to the Website.

    4. We reserve the right to make any changes to the Website including without limitation the removal, modification and/or variation of any elements, features and functionalities of the Website.

  8. YOUR OBLIGATIONS

    1. You agree that You are solely responsible and liable for all activities on the Website carried out through Your Login Details and between You and Trader(s).

    2. You hereby warrant that You shall not to take any steps which allow or may allow You to procure the services of a Trader, or pay for any services of a Trader, by means which do not use (in whole or in part) the processes set out in clauses 5 and 6 of these Terms.

    3. You shall not submit to appear on the Website any information, comments, images, third party URL links or other material whatsoever in any format (“User Submissions”), whether in Your Quote Request, correspondence with Traders, Trader reviews or elsewhere on the Website, that may reasonably be deemed to be offensive, illegal, inappropriate or that in any way:

      1. promote racism, bigotry, hatred or physical harm of any kind against any group or individual;

      2. harass or advocate harassment of another person;

      3. display pornographic or sexually explicit material;

      4. promote any conduct that is abusive, threatening, obscene, defamatory or libellous;

      5. promote any illegal activities;

      6. provide instructional information about illegal activities, including violating someone else’s privacy or providing or creating computer viruses;

      7. promote or contain information that You know or believe to be inaccurate, false or misleading;

      8. engage in or promote commercial activities and/or sales, including but not limited to contests, sweepstakes, barter, advertising and pyramid schemes, without the prior written consent of HireHub App; or

      9. infringe any rights of any third party;

      10. You hereby indemnify us for any breach by You of this clause 8.3.

    4. You acknowledge that making a User Submission does not guarantee that such User Submission, or any part thereof, shall appear on the Website. You agree that We may, at our sole discretion, choose to display any User Submission or any part of the same that You make on the Website and You hereby grant to Us a non-exclusive, perpetual, irrevocable, worldwide licence to do so.

    5. You warrant and represent that You own or are licensed to use any and all patents, trade marks (whether registrable or non-registrable), designs, rights in database, rights in software (including without limitation the source and object code), copyright and all proprietary rights (“Intellectual Property Rights”) in all User Submissions that You make to the Website as part of Your use of the HireHub App services, including without limitation images and/or designs submitted with a Quote Request.

    6. You hereby grant to Us a non-exclusive, irrevocable licence to make the User Submissions available to other Users of the Website, with the exception of direct messages sent between You and Traders via the login area of the Website.

    7. You further agree that at all times, You shall:

      1. keep Your Login Details confidential and secure;

      2. not use Your Login Details with the intent of impersonating another person;

      3. not allow any other person to use Your Login Details;

      4. promptly notify Us in the event there is a breach of security or any unauthorised use of Your Login Details. We may be contacted by email at hello@hirehubapp.com;

      5. not use the information presented on or obtained using the Website for any purposes other than those expressly set out in these Terms;

      6. not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using the Website or in respect of the network;

      7. not use the Website, the content therein and/or do anything that will infringe the Intellectual Property Rights or other rights of any third parties;

      8. contact Us at hello@hirehubapp.com immediately if You consider any User Submission posted by another User to breach any of the Terms herein.;

      9. comply with all instructions and policies We may provide to You from time to time in respect of the Website;

      10. co-operate with any reasonable security or other checks or requests for information made by Us from time to time; and

      11. use the information made available to You on the Website at Your own risk.

    8. In the event that We, in our sole and absolute discretion, consider that You have breached any of the terms set out in this clause 8, We reserve the right to take any action that we deem to be necessary, including without limitation, disabling Your Login Details, suspending Your access to the Website (in whole or in part) or terminating Your use of and access to the Website; and in the case of illegal use, the instigation of legal proceedings as appropriate.

  9. TERM AND TERMINATION

    1. These Terms will remain in full force and effect while You use or access the Website.

    2. Upon termination of these Terms for any reason, the rights and obligations herein will remain in effect after such termination to the extent necessary to complete any and all outstanding Payment Processes relating to Your Account.

    3. You may terminate these Terms at any time by ceasing all use of the Website or by deleting Your Account. Please refer to the Website for further information about how You may delete Your Account.

    4. We may, at any time and for any reason, terminate these Terms with You and deny You access to the Website. In the event that termination occurs before completion of any outstanding Payment Processes, HireHub App shall notify You by email with regard to the refund and/or transfer of the funds held in Your Account at that time.

    5. Sections 7.3 and 8 to 15 inclusive shall survive termination of these Terms for any reason, and shall be valid and enforceable against You.

  10. RELIANCE ON WEBSITE INFORMATION & LINKS

    1. We do not verify and do not have any control in respect of any User Submission or other information made available to You through Your use of the Website, including without limitation through the Facility. Consequently, We do not warrant or guarantee the accuracy, correctness, reliability, suitability or at all in respect of any User Submission or any other information made available to You through Your use of the Website. We advise You not to rely on it to assist in making or refraining from making a decision, or to assist in deciding on a course or specific cause of action. If You so intend to use and/or rely upon any User Submission or any other information made available to You through Your use of the Website, You do so at Your own risk and liability.

    2. We do not participate in any way in nor will We be liable in any way for any communication, transaction, meet-ups, set-ups or any relationship between You and other Website users, including without limitation Trader(s) and any other businesses advertised on the Website from time to time. We recommend that You take all safety precautions when contacting, socialising, and engaging in any business transactions or business or social gatherings and meetings with other Website users.

    3. Links to third party websites and companies may appear on the Website, including without limitation the Facility. We accept no responsibility for the availability, suitability, reliability or content of such third party websites and do not necessarily endorse the views expressed within them.

  11. TRADERS AND THIRD PARTIES

    1. You acknowledge that an element of the Website involves allowing Traders and other businesses to participate on the Website and advertise or promote their goods or services to You on or through the Website.

    2. We make no warranties and assume no responsibility for verifying the credentials, standards or reputation of the Traders and any other businesses advertised on the Website. You acknowledge and agree that it is the entire responsibility of You to carry out whatever enquiries You deem necessary to verify that any information provided and/or communicated to You by the Traders and other businesses (whether through the Website or otherwise) is true, accurate, complete and up-to-date.

    3. We are not responsible in any way for the provision of any goods or services by a Trader or any other business advertised on the Website to You. With the exception of the terms at clauses 5 and 6 of these Terms, which for the avoidance of doubt shall take precedence over the Trader’s terms of conditions, such goods and services will be provided on terms and conditions as may be agreed between You and the Trader.

    4. In the event that You and a Trader are unable to resolve any issues or disputes between you in relation to a Job , and/or any goods or services provided to You by a Trader are not to a satisfactory standard, please notify Us so We can endeavour to ensure all Traders are of the highest quality. You acknowledge and agree that in such circumstances:

      1. HireHub App’s resolution facility shall be used to resolve the dispute between You and the Trader, in accordance with information displayed in your Account in relation to HireHub App’s resolution facility;

      2. by agreeing to use HireHub App’s resolution facility, that any decision made using HireHub App’s resolution facility shall be binding on both the Customer and the Trader ]; and

      3. We are not liable for any loss or damage suffered by You in the course of receiving such goods or services or resulting from any such dispute, and You release and hold Us harmless from any such loss or damage or any liability in relation to such dispute(s).

  12. LIABILITY

    1. Use of the Website and Our services are provided to You free of charge.

    2. To the extent permitted by law, we expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

    3. HireHub App is neither the buyer nor the seller of the Trader’s services and accordingly You hereby acknowledge and agree that HireHub App shall not be liable for any losses, damages, costs and expenses arising out of or in connection with the Trader’s provision of services.

    4. Subject to clauses 12.2, 12.4 and 12.5, Our maximum aggregate liability under, arising from or in connection with these Terms, whether arising in contract, tort (including negligence) or otherwise shall not exceed £100.

    5. HireHub App shall not be responsible for any:

      1. losses, damages, costs and expenses which were not reasonably foreseeable to be incurred by You and could not have been reasonably foreseeable by You or Us on entering these Terms; or

      2. loss of profits, contracts or business, loss of an anticipated outcome or anticipated savings.

    6. We accept and do not limit Our liability to You for the following categories:

      1. death or personal injury;

      2. negligent misrepresentation, fraud or fraudulent misrepresentation;

      3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

  13. INTELLECTUAL PROPERTY

    1. We own or have a licence to use all rights in the Intellectual Property Rights relating to the Website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    2. You are granted a non-transferable, non-exclusive, royalty-free, revocable licence to view the Website content for Your personal use only and You must not use any part of the submissions of other Website users and all materials on the Website for commercial purposes.

    3. You are expressly prohibited from removing, modifying, altering or using any registered or unregistered marks/logos owned by Us or any Trader, and doing anything which may be seen to take unfair advantage of our reputation and goodwill or could be considered an infringement of any of the intellectual property rights owned and/or licensed to Us or any Trader, without first obtaining the relevant party’s written permission.

  14. VIRUSES, HACKING AND OTHER OFFENCES

    1. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

    2. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.

    3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on it, or on any website linked to it.

  15. DATA PROTECTION AND PRIVACY POLICY

    1. We are committed to protecting (i) Your privacy; and (ii) the confidentiality of the information provided by You using the Website.

    2. You hereby acknowledge and agree that HireHub App shall transfer to Traders all such data from Your Quote Request as may reasonably be required in order a Trader to prepare Quote(s) and/or deliver Job(s).

    3. We only use Your personal information in accordance with our Privacy Policy, which includes the transfer of your Personal Data to the Trader in the event that you accept a Quote. For details, please click www.hirehubapp.com/privacy to see our Privacy Policy.

  16. COMPLAINTS

    1. If You have reason to believe that any of the terms herein have been breached or You have a complaint to make, please e-mail Us at: hello@hirehubapp.com, or use the contact details displayed in the Website, or, if your complaint relates to a Trader, refer to the resolution facility made available to You via your Account . All notification and communication to Us should be sent to the contact details provided herein.

  17. GENERAL

    1. You may print and keep a copy of these Terms, which form the entire agreement between You and Us and supersede any other communications or advertising with respect to the Website.

    2. We may update or revise these Terms from time to time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on You. Your continued use of the Website (whether wholly or partly) shall be deemed Your acceptance of such change(s) in respect of the updated or revised Terms.

    3. You shall comply with all foreign and local laws and regulations which apply to Your Use of the Website in whatever country You are physically located, including without limitation, consumer law, export control laws and regulations.

    4. If any provision of these Terms is declared void, illegal, or unenforceable, the remainder of these Terms will be valid and enforceable to the extent permitted by applicable law. In such event, the parties agree to use their best efforts to replace the invalid or unenforceable provision by a provision that, to the extent permitted by the applicable law, achieves the purposes intended under the invalid or unenforceable provision.

    5. Any failure by any party to these Terms to enforce at any time any term or condition under these Terms will not be considered a waiver of that party’s right thereafter to enforce each and every term and condition of these Terms.

    6. Neither party will be responsible for delays resulting from circumstances beyond the reasonable control of such party, provided that the nonperforming party uses reasonable efforts to avoid or remove such causes of non-performance and continues performance hereunder with reasonable dispatch whenever such causes are removed.

    7. Nothing in these Terms shall give, directly or indirectly, any third party any enforceable benefit or any right of action against Us and such third parties shall not be entitled to enforce any term of these Terms against Us.

    8. These Terms are governed by and construed in accordance with English law. The Courts of England shall have exclusive jurisdiction over any disputes arising out of these Terms. If You live outside the United Kingdom, English law shall apply only to the extent that English law shall not deprive You of any legal protection accorded in accordance with the law of the place where You are habitually resident (“Local Law”). In the event English law deprives You of any legal protection which is accorded to You under Local Law, then these terms shall be governed by Local Law and any dispute or claim arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts where You are habitually resident.

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